Comments on: Footnote Free 1930 Promotion Update 1 http://blog.fold3.com/footnote-free-1930-promotion-update-1/ The official blog of Fold3 Sun, 29 Jan 2012 19:44:57 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Frances http://blog.fold3.com/footnote-free-1930-promotion-update-1/comment-page-1/#comment-52933 Frances Sat, 15 Aug 2009 07:08:13 +0000 http://blog.footnote.com/footnote-free-1930-promotion-update-1/#comment-52933 This free access is fantastic and very helpful. It's a shame it's affected paying members. I found ancestors almost immediately but can't seem to find anywhere that I can suggest an amendment. One name in an ancestor's family is 'illegible' but I know who it is and the name is quite clear. This free access is fantastic and very helpful. It’s a shame it’s affected paying members.
I found ancestors almost immediately but can’t seem to find anywhere that I can suggest an amendment. One name in an ancestor’s family is ‘illegible’ but I know who it is and the name is quite clear.

]]> By: deborah http://blog.fold3.com/footnote-free-1930-promotion-update-1/comment-page-1/#comment-52899 deborah Tue, 11 Aug 2009 22:22:03 +0000 http://blog.footnote.com/footnote-free-1930-promotion-update-1/#comment-52899 I did not know of the free 1930 census until I subscribed to Footnote. I have viewed one out of 5 or 6 doucments that I wanted to see. I hope this problem is solved. I only subscribed a month to see if I would like Footnote, but so far I can view anything. Sad, sad for Footnote. I did not know of the free 1930 census until I subscribed to Footnote. I have viewed one out of 5 or 6 doucments that I wanted to see. I hope this problem is solved. I only subscribed a month to see if I would like Footnote, but so far I can view anything. Sad, sad for Footnote.

]]> By: Darlene http://blog.fold3.com/footnote-free-1930-promotion-update-1/comment-page-1/#comment-52893 Darlene Tue, 11 Aug 2009 15:14:57 +0000 http://blog.footnote.com/footnote-free-1930-promotion-update-1/#comment-52893 I can't even view the free census. I'm told I have to subcribe. I can’t even view the free census. I’m told I have to subcribe.

]]> By: Kristine Frost http://blog.fold3.com/footnote-free-1930-promotion-update-1/comment-page-1/#comment-52881 Kristine Frost Mon, 10 Aug 2009 16:25:37 +0000 http://blog.footnote.com/footnote-free-1930-promotion-update-1/#comment-52881 I agree with all of those regular subscribers who have PAID for a subscription. I am not one of them, but I sympathize. I signed up for the free 25 days, to see if I might want to subscribe. NOT. I want out !!!!!!!! Don't even think of asking me for $$$. I agree with all of those regular subscribers who have PAID for a subscription. I am not one of them, but I sympathize.

I signed up for the free 25 days, to see if I might want to subscribe. NOT. I want out !!!!!!!! Don’t even think of asking me for $$$.

]]> By: Ann http://blog.fold3.com/footnote-free-1930-promotion-update-1/comment-page-1/#comment-52877 Ann Mon, 10 Aug 2009 12:46:25 +0000 http://blog.footnote.com/footnote-free-1930-promotion-update-1/#comment-52877 I am not able to get into the free 1930 census I have tried Sat and Sun and today Monday morning and no luck. Can you tell me if the system works with dial up Aol? Thank you Ann I am not able to get into the free 1930 census I have tried Sat and Sun and today Monday morning and no luck. Can you tell me if the system works with dial up Aol?

Thank you

Ann

]]> By: Will Graves http://blog.fold3.com/footnote-free-1930-promotion-update-1/comment-page-1/#comment-52867 Will Graves Sun, 09 Aug 2009 16:19:33 +0000 http://blog.footnote.com/footnote-free-1930-promotion-update-1/#comment-52867 As of Sunday morning 7/9/09, full service is restored to this fantastic site and all is right with the world! THANKS, Footnote! As of Sunday morning 7/9/09, full service is restored to this fantastic site and all is right with the world! THANKS, Footnote!

]]> By: CNewnam http://blog.fold3.com/footnote-free-1930-promotion-update-1/comment-page-1/#comment-52853 CNewnam Sat, 08 Aug 2009 20:41:03 +0000 http://blog.footnote.com/footnote-free-1930-promotion-update-1/#comment-52853 Free offer has definitely affected the availability of Footnote for your paying customers. I can't say I'm happy about that. Footnote is usually pretty fast in terms of response times and hopefully you find a solution to your problem quickly. Free offer has definitely affected the availability of Footnote for your paying customers. I can’t say I’m happy about that. Footnote is usually pretty fast in terms of response times and hopefully you find a solution to your problem quickly.

]]> By: Will Graves http://blog.fold3.com/footnote-free-1930-promotion-update-1/comment-page-1/#comment-52850 Will Graves Sat, 08 Aug 2009 17:51:25 +0000 http://blog.footnote.com/footnote-free-1930-promotion-update-1/#comment-52850 As a long time paid subscriber and daily user of the Revolutionary War Pension applications, I am very much in the camp of those who say it is unfair to us to have free access users cut us off from the service. I am strongly of the opinion that Footnote should immediately stop the free access, and not restore it unless and until the capacity is in place to provide reasonable access to all users. Footnote should realize that it does its image substantial harm to tease would-be subscribers with 'free access' which doesn't work, to say nothing of alienating its existing subscribers who have paid for a service which Footnote is not capable of providing in the face of such overwhelming demands on its existing infrastructure. I've offered this same constructive criticism via email messages to Footnote's tech support. As I have always experienced in the past, tech support has been very prompt and courteous in responding to the email, if not in actually solving the problem. Perhaps if more of the paying subscribers were to 'overwhelm' tech support with emails complaining about the unacceptable 'service,' Footnote would get the message and immediately do what is necessary to restore its service to full functionality. Just a suggestion. As a long time paid subscriber and daily user of the Revolutionary War Pension applications, I am very much in the camp of those who say it is unfair to us to have free access users cut us off from the service. I am strongly of the opinion that Footnote should immediately stop the free access, and not restore it unless and until the capacity is in place to provide reasonable access to all users. Footnote should realize that it does its image substantial harm to tease would-be subscribers with ‘free access’ which doesn’t work, to say nothing of alienating its existing subscribers who have paid for a service which Footnote is not capable of providing in the face of such overwhelming demands on its existing infrastructure. I’ve offered this same constructive criticism via email messages to Footnote’s tech support. As I have always experienced in the past, tech support has been very prompt and courteous in responding to the email, if not in actually solving the problem. Perhaps if more of the paying subscribers were to ‘overwhelm’ tech support with emails complaining about the unacceptable ‘service,’ Footnote would get the message and immediately do what is necessary to restore its service to full functionality. Just a suggestion.

]]> By: Joel http://blog.fold3.com/footnote-free-1930-promotion-update-1/comment-page-1/#comment-52849 Joel Sat, 08 Aug 2009 17:34:49 +0000 http://blog.footnote.com/footnote-free-1930-promotion-update-1/#comment-52849 A great offer, but those of us who have paid for a subscription should get priority access to the material. I haven't been able to search consistently since the offer began. A great offer, but those of us who have paid for a subscription should get priority access to the material. I haven’t been able to search consistently since the offer began.

]]> By: Peter http://blog.fold3.com/footnote-free-1930-promotion-update-1/comment-page-1/#comment-52847 Peter Sat, 08 Aug 2009 14:27:25 +0000 http://blog.footnote.com/footnote-free-1930-promotion-update-1/#comment-52847 Thank you for your comments. To our All-Access Members, we recognize the problems this promotion has caused for you. We are doing all we can to get it fixed and if we can't, we will stop the promotion until we can support the traffic. Thanks to those of you who have been with us for a while and can vouch for our general character :) It's nice to have friends during a rough patch. niebus, we certainly didn't intend for this to be a "case of false advertising" and free access to the census has been working for people who can get to it through the heavy traffic. I'm not sure just what's happening in your case, but, the way things should work is that if you go to the 1930 page, <a href="http://go.footnote.com/1930census/" rel="nofollow">http://go.footnote.com/1930census/</a>, and sign in or register, then search from that page, you will get special access that will get you into the 1930 census. As I mentioned in the post above, once you are in, as long as you are on the site, you should be able to search from anywhere on the site and get into the 1930 census free. If you close the browser and come back, you'll need to go back to the census page again. All of this is based on cookies, or small files in your browser, so if it's not working, my first suggestion would be to clear your cookies and try coming through the 1930 promotional page again. If that doesn't work for you, please contact us at support@footnote.com and we'll see if we can figure out what is causing the problem in your case. Thank you for your comments.

To our All-Access Members, we recognize the problems this promotion has caused for you. We are doing all we can to get it fixed and if we can’t, we will stop the promotion until we can support the traffic.

Thanks to those of you who have been with us for a while and can vouch for our general character :) It’s nice to have friends during a rough patch.

niebus, we certainly didn’t intend for this to be a “case of false advertising” and free access to the census has been working for people who can get to it through the heavy traffic.

I’m not sure just what’s happening in your case, but, the way things should work is that if you go to the 1930 page, http://go.footnote.com/1930census/, and sign in or register, then search from that page, you will get special access that will get you into the 1930 census. As I mentioned in the post above, once you are in, as long as you are on the site, you should be able to search from anywhere on the site and get into the 1930 census free. If you close the browser and come back, you’ll need to go back to the census page again.

All of this is based on cookies, or small files in your browser, so if it’s not working, my first suggestion would be to clear your cookies and try coming through the 1930 promotional page again. If that doesn’t work for you, please contact us at support@footnote.com and we’ll see if we can figure out what is causing the problem in your case.

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