Over the weekend we made a few updates, restarted a server or two and banged on a few other bits and pieces around here. Those changes, combined with the passing of the initial tsunami of traffic, have left the site running much better.
From what we can tell, things should be pretty much back to normal. If you are still having problems, please let us know with a comment here or by sending and email to [email protected]
We’re still working to improve the speed of the site and we will continue to upgrade our systems to try to avoid something like this happening again.
We’d like to apologize again for the issues we ran into last week and thank you for your patience as we worked through them.
August 13, 2009 at 8:22 am
when i try to see something inthe 1930 census which is supposed to be free in august, all i get is the page telling me to subscribe. what am i doing wrong????
August 14, 2009 at 10:27 am
Об интересных вещах пишите. 🙂
August 14, 2009 at 4:11 pm
Have been unable to view any pages and I am a subscriber!!
It is now Aug 14th and my family is still trying to see 1930 free census and I cannot view any pages.
August 15, 2009 at 3:28 pm
Sorry to say I am still haveing trouble with the 1930 free census. I do have dial up Aol so it has only worked for me a couple of times on my home computer. I would not subscribe swince I
August 15, 2009 at 3:30 pm
Sorry to say I am still haveing trouble with the 1930 free census. I do have dial up Aol so it has only worked for me a couple of times on my home computer. I would not subscribe since I can not use the product from home.
I have also tried from work when I can get in it is still slow and I work at a private college.
August 17, 2009 at 11:10 am
I’ve email replies to those of you who are still seeing problems.
The general problems we were seeing when we first started the free month of 1930 have settled down, so if you are still having problems, we’ll need a little more information so that we can look into them. Please contact us at [email protected] and tell us as much as you can about what you are doing on the site and what error messages or problems you are seeing. Thanks.
August 18, 2009 at 1:13 pm
This cannot be the complete 1930 census. I cannot find any relatives that I *know* are on the census as I have seen them before through other means. This promo is more than half over and a real let down.
August 20, 2009 at 5:05 pm
This is what I noticed, even if you already signed up for the free month of August, to get the free access for the rest of August, you have to go through this URL http://go.footnote.com/1930census/ to log in. I just tried it and it works!
August 25, 2009 at 12:04 pm
I’m not sure if that was directed at my comment but I am (and have been) going through the proper link and still they are not there. Another week gone by and just a week left. I am disappointed as I wanted to advance my research by getting copies of these records. I found one relative but I know the others are there. So frustrating! Normally this would be the offer that gets one to consider a paid membership but this isn’t that offer for me. Why pay if the info isn’t there? KWIM?
May 20, 2011 at 3:23 pm
YOU CHARGED ME $11.95 ON APRIL 16 & 0N MAY 17.
PLEASE CANCEL & REFUND MY MONEY BACK TO MY PAYPAL ACCOUNT.
I NEVER ORDERED ANYTHING FROM YOUR COMPANY. PLEASE RESPOND.
#851348549WGN8XLQK ~ #85134853BWGN8XLDT
THANKING YOU IN ADVANCE
ROY MICHAEL REIDY
May 25, 2011 at 2:18 pm
Roy, we took care of this and sent you an email message with more details and some questions. Please let us know if you have any other problems. You can contact us at [email protected]